FAQ
What countries do you ship to?
Currently, we ship to most countries worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, and Europe. Please see our SHIPPING page for more information!
How long will it take to get my order?
Order Processing Time：
We strive to process all orders within 1-3 business days of receiving your order. Orders placed using courier will be given priority and processed first.
*While we make every effort to have all orders shipped out in a timely manner, the above timeframe is a general guideline and there will be delays during holidays, sales or busier periods.
*Once your order has been shipped, you will receive an email notification with your tracking number. These emails may sometimes go into your spam folder, so please don't forget to check
Our standard delivery times are:
- US: 3-8 Business Days*
- International: 6-15 Business Days*
*These are only estimated delivery times. Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Please use the tracking number provided for the latest updates.
How much does shipping cost?
- Standard shipping is FREE for orders of $39 or more.
- Please see our full breakdown of shipping rates for international locations HERE.
My package arrived damaged, or the wrong item was received.
- Sorry about that - let's get this sorted for you asap.
- Please email:support@somiy.com within 7 days of receiving your parcel.
How do I make a return or exchange?
- If you need to make a return or exchange, please visit our RETURNS & EXCHANGES page.
- For all returns inquiries, please email: support@somiy.com.
Do clip-on earrings hurt?
- We're going to be honest with you! There's no definitive "yes" or "no" answer as everyone's ear lobes have different pain thresholds and sensitivity levels. But we are very confident in the comfort of all our clip-ons. Over the years, we have trialled and tested almost every clip-type there is. All Somiy pieces were designed with comfort in mind. We've chosen to use specific clip types on purpose, in hopes that our clip-ons will bring you the perfect balance between comfort and style.
My ears are already pierced, can I still wear clip-ons?
Yes, you absolutely can! Clip-ons are suitable for everyone. Even if you already have pierced ears, you may want to try clip-ons if:
- Your ears are highly sensitive to certain materials
- Normal earrings irritate your ear
- You want to avoid your ear lobes sagging over time
- You want to try the "stacked earring" look but don’t want to commit to more piercings
- You want to test out how a particular kind of earring might look on you
- You need earrings that can easily be taken off
- ... the list goes on!
These are just some of the reasons why clip-ons can really work for anyone, ears pierced or not!
What are the main benefits of clip-on earrings?
They require no piercings in your body, which means no pain, risk of infection, saggy earlobes, and all that stuff we don't want to deal with!
What materials are your jewels made from?
- Most of our gold designs are made with a thick layer of 18k gold plating on either stainless steel or 925 sterling silver (unless stated otherwise). Our silver designs are also made with either polished stainless steel or 925 sterling silver. Both of these metals are proven and known to be the kindest to sensitive skin.
- Stainless steel is highly durable, scratch-resistant, tarnish-resistant, and unlikely to cause allergic reactions. It is also a more eco-friendly metal to produce and is 100% recyclable. Most of our earrings are made with stainless steel, while our ear cuffs are made with 925 sterling silver. Like stainless steel, sterling silver is also kind to sensitive skin and unlikely to cause reactions. We have deliberately chosen to use sterling silver for our ear cuffs as it is a softer metal. This will allow you to adjust the cuffs to better fit your ears.
Can I wear my accessories in the shower or on the beach?
- We have undergone rigorous testing processes to ensure that our jewelry is tarnish-resistant and can withstand water. However, to prolong the life and shine of your gold jewelry, we strongly recommend that it is kept away from any source of moisture where possible. More importantly, this will reduce the risk of losing one of your clip-ons in water!
- We recommend removing our sterling silver pieces before showing or swimming and to avoid them coming into contact with sweat, perfume or other harsh chemicals. Why? Sterling silver does not have the same tarnish-resistant properties as stainless steel.
Any questions?
You can contact us through our contact page! We will be happy to assist you.